Vattenfall AB, a leading European energy provider, embarked on a transformative journey using Microsoft Dynamics 365. This case dives into how they optimized sales, services, and customer engagement, fostering trust and aligning with their Net Zero goals. Discover their success story and how Dynamics 365 can reshape your customer insights.
Microsoft Dynamics 365 Customer Insights reimagines how teams manage and act on customer data. From a comprehensive 360-degree view to real-time journey orchestration, learn how to harness next-gen AI for deeper insights and stronger customer relationships.
Over the last year, threats to digital peace have reduced trust in technology and highlighted the urgent need for improved cyber defenses at all levels.
In this fourth annual edition of the “Microsoft Digital Defense Report,” explore insights on how the threat landscape has evolved and the shared opportunities and challenges we all face in securing a resilient online ecosystem.
Download the report for a unique and in-depth perspective on cybersecurity threats, challenges and defenses.
Unlock the power of video at work with Microsoft Clipchamp. With Clipchamp, you can easily create professional-looking videos without any prior experience. The intuitive interface and useful tools make it simple for anyone to confidently create, edit and produce high-quality videos. Whether you need to explain a process to teammates, onboard new employees or send updates to clients, Clipchamp is the perfect tool for delivering impactful messages through video. Read this blog for a walkthrough of capabilities including how Clipchamp integrates with existing workflows and makes video production easy with an intuitive drag-and-drop interface and tools.
Get ready for the next generation of AI with Dynamics 365 Copilot. Watch this informative video showing how this handy tool helps drive efficiency, improve customer experiences and deliver insights into your enterprise.
SUSI&James, a German developer of an AI-powered voice assistant, uses machine learning, natural language processing and deep learning to handle a range of communication-heavy tasks from office admin to self-driving vehicles. Naturally, security is a constant concern for SUSI&James with its valuable intellectual property and sensitive customer and business data to secure.
Fortunately, SUSI&James found Windows 11 Pro, which helps keep the developer environment secure with layers of out-of-the-box security including hardware-backed protection.
As Marcel Martini, SUSI&James’ managing director notes, “Our software is our only asset, so it’s really important to keep that as secure as possible.”
Read the full story. 👇
The new Windows 11 update brings nearly 200 new features to your business, but the most exciting is your everyday AI assistant: Microsoft Copilot. Watch this engaging video highlighting how using Microsoft Copilot will add to your Windows 11 experience and increase your productivity and efficiency.
Windows 11 Pro is more than just a simple upgrade from Windows 10. Read this absorbing customer story about how HUG HUB, an innovative London-based insurance platform, has used Windows 11 Pro to build its successful portal allowing customers to buy and manage policies on their own.
View: Onward with security that lets HUG HUB bring insurance into the digital age
When assessing your organization’s customer service sophistication, it’s helpful to consider the number of agents in proportion to the overall number of employees. Because while agents are often great experts, they can be even more effective and efficient when they have the freedom to focus on complex scenarios. The Microsoft report, “Global State of Customer Service Sophistication,” focuses on the opportunities for automated self service at organizations where reliance on agent support is high. Download the report for insight on how you can unleash the full potential of agents by freeing up their time with the support of chatbots, web portal knowledge resources and personalized support across these channels.
IBM’s 2023 Cost of a Data Breach Report — conducted by Ponemon Institute and sponsored by IBM— examines the root causes and both short-term and long-term consequences of data breaches.
The report includes information from 553 organizations impacted by data breaches that occurred between March 2022 and March 2023 and explores the various factors and technologies that either limited or increased the costs of a breach.
Download the report and learn what works, and doesn’t, in preventing data breaches.