Beyond AI, What Are The Biggest IT Challenges For 2024?

Get clear-eyed insight from futurist Bernard Marr in this article revealing his predictions for the top challenges and opportunities that will face IT leaders in 2024. From cybercrime and data privacy to remote work to infrastructure to sustainability, Marr shares projections on leading trends and the implications for IT leaders and decision makers. Read the article and get ideas on reimagining IT with future-ready strategies to drive business success in the New Year and beyond.

Read More…

Happy Holidays & Happy New Year


Wishing you and yours a happy holiday season!

Microsoft a Leader in the 2023 Gartner Magic Quadrant for Desktop as a Service

The desktop as a service (DaaS) market continues to grow, as does the need by organizations for flexible and secure remote access.

In this free copy of Gartner’s inaugural Magic Quadrant for DaaS, you’ll read about the key DaaS solutions and providers – and learn why Gartner rated Microsoft a “Leader.”

Read More…

The Total Economic Impact™ Of Microsoft Teams

Managing multiple, disparate collaboration and communication tools is an inefficient and unreliable way to keep your hybrid workforce connected and engaged. Microsoft Teams addresses these inefficiencies with a unified, feature-rich integration platform that reduces workflow friction, streamlines routine tasks and saves time and resources. Forrester’s analyst report, The Total Economic Impact™ Of Microsoft Teams,” highlights the benefits of using Teams. Download your complimentary copy of the report.

View: The Total Economic Impact™ Of Microsoft Teams

Unlocking the power of collaboration

In the modern hybrid workplace, it’s essential to find ways to bring people together, increase efficiency and boost productivity everywhere. With Microsoft Teams Rooms, you can transform your meetings and create inclusive environments where everyone can contribute. Whether your team members are remote, on-site or traveling between locations, Teams Rooms ensures they can make meaningful contributions and stay engaged. From small rooms for spontaneous ideas to large rooms for immersive experiences, Teams Rooms offers flexibility and scalability to meet your needs. Joining and sharing content is seamless, making collaboration effortless. Plus, with remote management and built-in security, you can ensure that meetings run smoothly and devices stay secure. Discover the possibilities with Microsoft Teams Rooms Pro, which offers enhanced features for immersive meetings. Download your complimentary copy of the eBook, “Unlocking the power of collaboration.”

View: Unlocking the power of collaboration

Eurowings enhances security, will reduce operating costs by 50+ percent with Azure Virtual Desktop

Eurowings, Lufthansa Group’s low-cost airline, serves more than 40 million customers at 100 destinations around the world.

When the company’s on-premises server farms, which provide application access and security to thousands of external and contract employees, needed upgrading, Eurowings decided to ditch its on-prem servers and embrace the cloud with Microsoft Azure Virtual Desktop.

Tim Thomer, Enterprise Architect at Eurowings explains:. “We wanted a cloud VDI solution capable of running modern authentication, and which could match our existing infrastructure in terms of security and reliability. That’s how we found Microsoft Azure Virtual Desktop.”

Read the Eurowings story of cloud adoption in this Microsoft article.

Read More…

Georgia Banking Company turbocharges growth

Georgia Banking Company in Atlanta, GA has grown from a $600 million bank to a $1.5 billion phenomenon in only two years. That kind of rapid growth is good news for the company but challenging for its IT security staff. Fortunately, the bank’s plans called for enhanced security. Georgia Banking Co. adopted Microsoft Azure with VPN Gateway, Microsoft Defender, Sentinel, Purview Data Loss Prevention and other Microsoft security solutions.

The highly bankable result? Substantial savings, best-in-class user experience for employees and customers, and heightened security draw rave reviews from IT and other employees.

Read this interesting story.

Read More…

National Housing Company offers fully automated smart customer journeys with Dynamics 365

Maximizing customer satisfaction is a strategic imperitive. With Microsoft Dynamics 365, real-world organizations are reaching their service improvement goals by using AI and automation to transform customer experiences. The National Housing Company (NHC) is the perfect example. Get the story on how Microsoft Dynamics 365 enabled the state-owned Saudi real estate development company to improve customer satisfaction by 95% and enhance its capacity to scale.

Read More…

HEINEKEN connects employees with information across the company using Azure AI Services

Many forward-thinking corporations are using technology to build connections between its management and the information they need to make impactful, data-driven decisions. Read this insightful customer story about how Heineken uses Azure OpenAI to bring innovation to its business processes.

Read More…

Global State of Customer Service Sophistication

Microsoft’s “Global State of Customer Service Sophistication” explores the crucial alignment between customer service and brand loyalty. With research showing a staggering 96% of customers might leave after receiving subpar service, the whitepaper provides actionable steps you can take today to uplevel the sophistication of your customer service experiences and ensure your success, tomorrow. Get insight on risk factors, challenges and steps to address them by modernizing service experiences with the right strategies and technology solutions. Download it here.

View: Global State of Customer Service Sophistication