Microsoft is a Leader in The Forrester Wave™: Customer Service Solutions, Q1 2024

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Measuring successful service engagement solely on customer issue resolution is no longer good enough. Today, it’s a business imperative to deliver personalized, fast service experiences at every touch point and through every engagement channel. The most effective way to achieve this is to build long-term customer loyalty and transform operations with modern, AI-enhanced capabilities across all service processes and interactions. Microsoft is continuously enhancing Microsoft Dynamics 365 Customer service to empower customers to differentiate service organizations, and Forrester Research has noticed and designated Microsoft a Leader in “The Forrester Wave™: Customer Service Solutions, Q1 2024.” This blog post highlights the significance of this distinction. Read the blog post and contact us to learn how Secure-IT Pro can help you differentiate your organization’s service operations with AI.

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Announcing Phi-3 fine-tuning, new generative AI models, and other Azure AI updates to empower organizations to customize and scale AI applications

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Developers are interested in creating customized AI solutions as quickly as possible, which is why it’s important to read this informative blog post. In it, Microsoft announces it has made several updates to its notable Phi-3 family of small language models that allow developers to easily generate solutions with greater choice and flexibility while leveraging the Azure AI toolchain.

If you’re ready to get your solution started, reach out to the Microsoft experts at Secure-IT Pro for more information and a free demo.

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Invite Engagement with Partner

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Breakthrough the confusion using the innovative #Microsoft Copilot+PCs! These are uniquely designed and optimized in both hardware and software to enhance your AI experience. Reply for an eye-opening demo.

Microsoft Copilot for Security: AI-Powered Security for All

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Watch this video to see how Microsoft Copilot can boost your security posture by summarizing data into key insights, detecting cyber threats before they strike, providing guidance to junior staff and more.

With Copilot you can protect your security at the speed and scale of AI.

Discover what’s possible with Copilot+ PC

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Get to know the world’s fastest, most intelligent Windows computers ever built. Copilot+PCs are specifically designed to keep pace with AI innovations from the chipset level through the operating system. Watch this video highlighting how Copilot+PCs are destined to be an integral part of everyday life. And, when you’re ready for the Copilot+PC experience IRL, reach out to Secure-IT Pro, your reliable Microsoft partner.

Microsoft Incident Response tips for managing a mass password reset

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Passwords are still the most commonly used method of authenticating end users, making them vulnerable to cyberthreats. That’s why a robust incident response plan should include a process for doing a mass password reset, especially in the event of a ransomware or other major cyberattack.

Unfortunately, password resets are rarely top-of-mind for SOCs dealing with a crippling attack.

This article explains the processes and technologies involved in managing a mass password reset, with advice from Microsoft Incident Response.

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Copilot in Customer Service

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The tour walks through practical applications of AI, enabling agents to respond more effectively and personalize experiences. Learn about optimizing workflows, increasing resolution rates, and using predictive insights to proactively address customer needs. can guide your integration of these advanced solutions, ensuring your business harnesses the full potential of Dynamics 365 to enhance satisfaction and loyalty. Start reenvisioning your customer service strategy with Microsoft’s latest tools.

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Build and Modernize Intelligent Apps

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App developers always start with a question: What business challenge will this new solution address? From there they look at the project’s scope and necessary resources. And for intelligent apps, they look at what data they need to train a machine-learning model that powers the app. See how this process works in this insightful eBook showing the value of infusing intelligent apps with AI capabilities and the results that can drive your organization forward.

After reading, reach out to Secure-IT Pro today to set up a no-obligation demo to see what intelligent applications would do for your business.

View: Build and Modernize Intelligent Apps

Microsoft Entra

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This datasheet offers a quick overview of the features and capabilities of the Microsoft Entra Suite, including Microsoft Entra ID, Microsoft Entra Permissions Management, Microsoft Entra Private Access and more. Download your Entra overview and learn how you can improve security while enhancing your end users’ experience.

View: Microsoft Entra

New Technology: The Projected Total Economic Impact™ of Microsoft Intelligent Data Platform

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How can organizations minimize infrastructure costs, automate workflows and deliver new or improved services to customers? With the Microsoft Intelligent Data Platform (MIDP), your organization can benefit from a unified approach that delivers a projected ROI of 95% to 232%. The Forrester Report, New Technology: The Projected Total Economic Impact™ of Microsoft Intelligent Data Platform highlights key findings. Download your complimentary copy of the report to review quantified projected benefits to productivity, efficiency, cost savings, uptime and income. Contact Microsoft partner, Secure-IT Pro, to discuss how we can support your migration to MIDP.

View: New Technology: The Projected Total Economic Impact™ of Microsoft Intelligent Data Platform