The Total Economic Impact ™ of Microsoft Dynamics 365 Customer Service

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Read this latest (March 2024) Microsoft-commissioned Forrester TEI report based on the responses of five interviewees that were combined into a single composite organization that generates revenue of $1 billion per year and has 500 full-time support agents. In it you will discover the cost savings and business benefits enabled by Dynamics 365 Customer Service, most notably a 315 ROI, 40% increase in agent productivity, 20% faster first call response time and $1.13 million in new profitability. Dynamics 365 Customer Service can help your service organization unlock trusted knowledge to accelerate on-boarding and case resolution, improve efficiency, and automate tasks for agents in their flow of work. Reach out to to put the power of MS Dynamics 365 Customer Service to work in your organization.

View: The Total Economic Impact ™ of Microsoft Dynamics 365 Customer Service

Cloud Migration Simplified

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Migrating to the cloud isn’t a one-size-fits-all project. That’s why Microsoft created this step-by-step guide “Cloud migration simplified” to help leaders with cloud solutions that are right for their organization’s needs. Businesses that migrate to Azure experience 80% cost savings and five times faster performance for workloads like SQL Server. Ready to start your cloud migration journey? Read this eBook and contact us to learn how Secure-IT Pro, a Microsoft partner, can help guide your journey every step of the way.

View: Cloud Migration Simplified

The Path to AI

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SecOps teams are facing a seismic shift as AI accelerates innovation and redefines security challenges. The eBook, “The Path to AI,” outlines strategies to prepare your team for emerging threats, securing sensitive data, and navigating regulatory compliance in an AI-driven future. Download this essential guide and learn how Microsoft Security empowers organizations to adapt and thrive. Contact Secure-IT Pro to discuss how these insights can apply to your organization with one of our experts.

View: The Path to AI

Microsoft is a Leader in The Forrester Wave™: Customer Service Solutions, Q1 2024

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Measuring successful service engagement solely on customer issue resolution is no longer good enough. Today, it’s a business imperative to deliver personalized, fast service experiences at every touch point and through every engagement channel. The most effective way to achieve this is to build long-term customer loyalty and transform operations with modern, AI-enhanced capabilities across all service processes and interactions. Microsoft is continuously enhancing Microsoft Dynamics 365 Customer service to empower customers to differentiate service organizations, and Forrester Research has noticed and designated Microsoft a Leader in “The Forrester Wave™: Customer Service Solutions, Q1 2024.” This blog post highlights the significance of this distinction. Read the blog post and contact us to learn how Secure-IT Pro can help you differentiate your organization’s service operations with AI.

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Migrate to Innovate: Be AI-ready, Be Secure

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The competitive edge is with generative AI, in fact by 2025 generativeAI will be a workforce partner for 90% of companies globally. Implementing AI means stepping up to the cloud. Are you wondering how to balance moving to the cloud with other priorities. Microsoft Azure knows migrating to the cloud isn’t a one-size-fits all project so they are ready to help you on your journey with guidance, tools, and expert support! Watch this video to learn more.

Migrate to Innovate: Be AI-ready, Be Secure

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Learn how Azure meets you where you are by accelerating innovation with AI while addressing pressing day priorities such as managing rising costs and controlling IT sprawl.

Learn more: https://stuf.in/bfopo8Array

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Accelerate AI transformation with strong security

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As AI reshapes industries, security teams face complex risks from data leakage to malicious AI applications. The whitepaper, “Accelerate AI Transformation with Strong Security” details strategies for securing AI adoption. Find out how your organization can safeguard sensitive information while leveraging AI for innovation. Download this essential resource to learn how Microsoft Security provides the tools and guidance you need to navigate these challenges. Contact Secure-IT Pro for a personalized consultation.

View: Accelerate AI transformation with strong security

A day in the life of a Marketing Manager

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Marketing managers often juggle a variety of priorities from creative brainstorming to campaign execution. This infographic walks you through how Microsoft Copilot supports marketing professionals in their daily workflows — helping save time, improve strategy and drive results. View the infographic now to see the possibilities and reach out to Secure-IT Pro to learn how Copilot can transform your team’s marketing efforts.

View: A day in the life of a Marketing Manager

Case Studies in Cloud Migration: How five businesses used the cloud to adapt and innovate

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Migration is more than moving workloads; it’s about transforming operations for scalability, security, and innovation. This eBook shares five compelling case studies of businesses that achieved remarkable outcomes with Microsoft Azure. Gain insights on strategies and takeaways to guide your migration. Download your complimentary copy now and connect with Secure-IT Pro to discuss your migration goals.

View: Case Studies in Cloud Migration: How five businesses used the cloud to adapt and innovate

Microsoft Copilot for Security

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‘Microsoft Copilot for Security’ White Paper, provides insightful data on enhancing cybersecurity operations. The paper reveals that using Copilot within Microsoft Defender XDR environments, professionals and novices alike can significantly improve in both speed and accuracy. Embracing Microsoft Copilot for Security’s transformative ability can assist customers in adopting this advanced tool that not only saves time but also provides substantial improvements to the quality of security incident analysis and reporting.

View: Microsoft Copilot for Security