Entries by Rime Razgallah

Leveraging Tech to Improve Customer Experience: 11 Smart Techniques

CX is vital in helping a company retain its customers and grow its customer base through organic referrals. From intelligent chatbots available 24/7 to personal touch technologies, data-driven solutions are engaging customers in profound new ways. In this article, 11 members of Forbes Technology Council explain how organizations can use intelligent tech can improve their customers’ experience.

Modernize sales productivity

With @Microsoft #Dynamics365 for #SalesProfessional, modernizing seller productivity is the simpler way to build sales momentum and boost productivity. Focus on what’s most important with complete customer interaction history, guidance toward optimal outcomes, and rich interactive dashboards. Check out the video for more!

DHHS: Growing community services with apps

In recent years, more and more government agencies have successfully employed digital tools and channels to simplify and streamline their interactions with citizens and businesses. These tools have also allowed agencies to increase operational efficiency and build trust among taxpayers. See how the Department of Health and Human Services (DHHS) in Victoria, Australia, is using Microsoft #Azure to enable new citizen-facing apps that provide improved patient experiences.

NSW: Preparing students for the future

To empower students to be ready for the future, Microsoft is focused on supporting educators to teach new technology concepts and educating students to be future-ready with technology skills. Watch this video to see how both goals are addressed in New South Wales, Australia. @MicrosoftTeams

Greater Security

Raise the bar on your security with the power of @Microsoft security solutions, and lower your costs at the same time. Learn more about simplifying and fortifying with the expertise of @Microsoft security. Check it out!

Supply chain maturity

@Microsoft #Analytics and #machinelearning power the transformation that drives the future. See the data on #SupplyChainMaturity and the outlook for the next 7 years in the infographic below.

The Workforce of the Future eBook

As we look to a future workforce powered by a partnership between computers and humans, how can we design, govern, and use AI responsibly? To look at the rewards and potential impact of AI, Microsoft launched a study called “Future Computed”. Read the results of this study and more in this eBook.