Entries by Rime Razgallah

Nagel-Group uses Azure OpenAI Service to help employees find information

In order for Nagel-Group to serve its clients, leadership needed to find a better way for their employees to quickly access the company’s internal store of information and know-how. How has your organization managed this type of issue? Read this customer story showing how they used @Microsoft Azure OpenAI Service to create an internal AI solution that helps them find better answers for their clients.

Achieving sustainable growth with Azure and FinOps best practices

Cloud sustainability is not only about reducing the environmental impact of cloud usage, but also about smart business decisions. To understand the impact of cloud computing on carbon emissions, precise measurement, trustworthy data, and robust tools are essential. Read this blog to learn about two new tools from Microsoft Azure AI that are working to create a more sustainable cloud.

DM us to learn how to reduce your company’s IT carbon footprint.

#AI #ESG

Generative AI in Microsoft’s Customer Service and Support: Learnings from Microsoft’s successful deployment of Copilot to Customer Service and Support (CSS)

Discover how @Copilot in Dynamics 365 Customer Service helped agents experience a 9% faster First Response rate, a 12-16% decrease in Average Handle Time, and an overall increase in case resolutions without peer assistance. DM us when you are ready to create a more secure and efficient remote work environment with Copilot.

Get more out of hybrid meetings with Teams Rooms and Copilot

Meetings are no good unless the attendees remember what was discussed. Fortunately, we no longer need to depend on our memories or notes — or worse, someone else’s notes. Read this blog to learn how Microsoft #Copilot does the hard work for you, creating summaries, enabling attendees to ask questions, and extracting highlights.

DM us to learn how to make your meetings more productive. @Microsoft Copilot

#TeamsRooms #Copilot

Project Gutenberg brings free audiobooks to the global community with AI-generated book narration

Project Gutenberg, which makes electronic versions of public-domain books available via the internet, is the oldest digital library. Its vision is to support freedom of information, giving people around the world access to great works of literature, but it had a shortage of audiobooks. Get this case study to learn how Microsoft’s AI solution helped change that, creating nearly 5,000 new audiobooks.

What could @Microsoft AI do for your company? DM us for details on how to get started.

Improve hybrid meetings in BYOD rooms.

It’s hard to connect in a remote meeting when most meeting rooms aren’t video-enabled. Fortunately, @Microsoft has your back (or is it your face?). Watch this video to see how Teams AI-enhanced features make BYOD integration easy, enabling attendees to connect their devices to A/V in the room and creating a more inclusive meeting experience.

DM us to discuss improving your hybrid meeting experiences.

#Teams #hybridwork

How Microsoft customer service and support agents become super agents with Copilot in Dynamics 365 Customer Service

Discover how Dynamics 365 Customer Service with Copilot integration is transforming customer service representatives into ‘super agents’!💪 This customer story showcases how Copilot’s advanced AI and real-time insights streamline processes, enhance efficiency, and deliver superior support. Get the story and contact us to discuss how Secure-IT Pro can help you turn out super agents on your customer service team.