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Entries by Rime Razgallah
HP uses artificial intelligence to transform its customer support experience
To handle 600 million technical support contacts with an agile business process, HP built a virtual agent using the Microsoft Dynamics 365 AI solution for customer service. This video explains what they did and how they are providing a satisfying experience for their customers.
Deliver a modern customer journey with Microsoft
Today’s retail solutions require holistic approaches that enable businesses to increase engagement with customers, empower employees and decision-makers, and drive efficiencies through all stages of the customer journey. Read this infographic to see how Microsoft #RetailTech can be used to create innovative experiences throughout the buyer’s journey.
The intelligent, connected cloud introduces both opportunity and risk
Before embracing cloud technology, organizations must carefully choose the platforms that ensure data safety and compliance, while also allowing them to capitalize on new opportunities. This infographic shows how the cloud has changed the way businesses operate and how they can overcome any challenges associated with it by using #Microsoft365.
Learn with Visual Studio Remote Office Hours
More and more developers are working from home with @Microsoft #VisualStudio integrated development environment and #GitHub. While editing, debugging, and building code as well as publishing an app from your personal workspace is great, connecting with other developers can make your work even better. #RemoteOfficeHours is a new live broadcast directly from the Visual Studio team—a show by developers for developers. Read on and contact Secure-IT Pro to learn more.
Integrate
Did you know @Microsoft Teams has more than 500+ apps you can integrate? Streamline your work experience for more efficiency when you add the apps and services you love into Teams. Contact Secure-IT Pro to get started!
Integrate
Did you know @Microsoft Teams has more than 500+ apps you can integrate? Streamline your work experience for more efficiency when you add the apps and services you love into Teams. Contact Secure-IT Pro to get started!
Windows Virtual Desktop
Get all the tools and resources you need to migrate your apps, data, and infrastructure at your own pace with confidence. In the video below, learn how Windows Virtual Desktop expands capabilities with the best virtualized end-user experience.
How Senegal and Microsoft have worked to expand educational opportunity
Thinking ahead and preparing for possible changes are traits of successful organizations. Four years ago, Senegal’s Ministry of Education partnered with Microsoft Education to address its existing needs and also think about the future. When COVID-19 required a major shift in teaching and learning, Senegal was ready. Access this customer story for insight into how strategic partnerships often pay off. Connect with Secure-IT Pro for remote and hybrid learning support.
Enrich your customer, manager, and employee experiences. Get started with Microsoft Retail Solutions.
Disruptive retail solutions provide shoppers with curated offers and high-impact experiences. They also empower decision-makers and employees with the data and tools they need to become more efficient and effective at their roles. Follow Secure-IT Pro to learn how you can elevate your digital initiatives via the power and flexibility of Microsoft #RetailTech.