Entries by Rime Razgallah

Announcing Dynamics 365 Contact Center – a Copilot-first cloud contact center to transform service experiences – The Official Microsoft Blog

Read this insight-rich blog to learn how @Microsoft Dynamics 365 standalone Contact Center as a Service (CCaaS) solution delivers rich experiences across digital and voice channels that enable customers to resolve their own needs, equips agents with relevant context within the flow of work, and ultimately unifies operations to drive efficiency and reduce costs. DM us to begin modernizing your customer service operations with Generative AI and MS #Copilot.

Build and Modernize Intelligent Apps

Intelligent apps can transform your operations and help you take advantage of cloud-native tools and capabilities. How do you get started? Read this @Microsoft Azure eBook explaining seven significant use cases where intelligent apps make a difference, from monitoring connected smart products and providing personalized recommendations to customers to creating automated AI copilots and detecting anomalies to protect against fraud.

Deliver tailored content to customers, manage high volumes of transactions and build custom copilots – What use cases do you envision creating with intelligent apps? #Azure

Using intelligent applications gives your organization the ability to create customized solutions to meet your needs, from copilots that give rich, contextual interactions to apps that identify patterns, anomalies, or suspicious activity in transaction, inventory or real-time data. What use cases do you envision exploring with intelligent apps? #Azure

What is Microsoft Entra ID?

Employee mistakes are among the top causes of cyberattacks. Modern identity access management (IAM) can defeat identity-based threats like credential theft while ensuring employees can access only content required by their roles. Read how @Microsoft Entra Community provides advanced, cost-effective, zero trust identity management.

#msftsecurity, #MicrosoftEntra, #EntraSuite

Service Sophistication Model: Assess – Transform – Lead

This eBook contains valuable insights on utilizing Dynamics 365 to streamline customer support and drive satisfaction. Read it to learn how integrated AI ensures faster resolution times, personalized service, and predictive care. You will also discover how with Dynamics 365 you can anticipate customer needs and engage with them on their preferred channels, creating a […]

Build and Modernize Intelligent Apps

Migrating to the cloud allows organizations to take advantage of cloud-native tools and capabilities. Namely, they can create intelligent applications from the ground up. If you’re considering how this can help your business, download this @Microsoft Azure eBook outlining five key benefits of building intelligent apps, as well as descriptions of the components, solutions and practices that will spark your application transformation.

Accomplish more in less time

Create new designs, fine tune documents, collaborate seamlessly and organize your work easily with @Microsoft 365 Copilot, your AI assistant.

Watch this video to see what @Microsoft Copilot can do for you.