Entries by Rime Razgallah

Engage your customers with the Queues app in Microsoft Teams

Managing incoming customer requests doesn’t have to be chaotic. The Queues app in @Microsoft 365 Teams simplifies how teams handle live chats, helping reduce missed responses, route conversations faster, and deliver a better customer experience.

Watch the video to see how Teams supports smarter engagement through an integrated workflow.

Microsoft 365 E5 and Microsoft Security Copilot: Forging a security environment to protect SHUEISHA creativity | Microsoft Customer Stories

When SHUEISHA, a creative publishing company, needed to secure its intellectual property and internal workflows, it adopted Microsoft 365 E5 and Security Copilot to build a more responsive Zero Trust security environment. 🤝

The result? Enhanced threat detection, faster response, and peace of mind for the teams behind some of the world’s most popular media.

Read the story to see how SHUEISHA turned advanced security into a business advantage. @Microsoft Security

The Total Economic Impact of Microsoft Azure Arc With Cloud-Based Management Services

What’s the ROI on unified IT visibility, control, and modernization?

According to Forrester, organizations using Azure Arc saw a 304% return on investment over three years, with IT productivity up 30%, breach risks halved, and license costs reduced. 😱

Download the report, “The Total Economic Impact™ of Microsoft Azure Arc With Cloud-Based Management Services,” to explore how unified cloud governance pays off fast. @Microsoft Azure

AI security and Zero Trust

As AI tools proliferate across your business, it becomes harder for traditional security models to keep up. Shadow AI, data leaks, and unauthorized access are real risks. ⚠️

This whitepaper explores how a Zero Trust approach can help your organization stay resilient while embracing the potential of AI. 🛡️

Download it to see how to secure AI data, adapt your controls, and prepare for future threats. @Microsoft Security

Close more deals with Dynamics 365 Sales

Sales moves fast; your tools should move faster. ⚡

Microsoft Dynamics 365 Sales equips teams with real-time insights, automation, and AI-driven guidance to connect with buyers more effectively. Watch the video to see what’s possible. @Microsoft Dynamics 365

Boost customer engagement with live chat in Microsoft Teams

When your team needs answers, speed matters. ⚡

This customer story shows how one of the world’s largest universities uses @Microsoft 365 Teams to handle high volumes of student inquiries through live chat — improving efficiency, satisfaction, and scalability.

Watch the video to see how Microsoft Teams is transforming real-time engagement.

Microsoft named a Leader in 2024 Gartner® Magic Quadrant™ for Strategic Cloud Platform Services | Microsoft Azure Blog

Another year, another leadership position for Microsoft in the Gartner Magic Quadrant for Strategic Cloud Platform Services.

Microsoft Azure continues to stand out for its vision and ability to execute across hybrid, multicloud, and AI-powered services — helping customers innovate confidently while maintaining control.

Read the blog to see how Microsoft earned this recognition. @Microsoft Azure

Mitsui began using Security Copilot to streamline operations of the zero-trust security system protecting its network | Microsoft Customer Stories

How do you keep security tight while scaling operations? 🔒

Mitsui, a global trading and investment company, turned to Microsoft Security Copilot.

By integrating AI into its Zero Trust approach, Mitsui was able to streamline detection and response. Check out the full story for ideas on how Microsoft Security Copilot can help you move faster and safer. @Microsoft Security