Sandvik Coromant delivers ultimate customer service with Dynamics 365

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Sandvik Coromant’s journey with Dynamics 365 started in 2016, when it piloted Dynamics 365 Sales in the United States. As its customer base expanded and diversified, the Sandvik team realized that to access the required deep knowledge of customer history they could no longer rely on multiple applications to manage daily business functions. Read Sandvik’s story to learn why Sanika Bhagwat: Customer Interactions Process & Technology Manager said, “Dynamics 365 Customer Service is the thread that weaves [together] seamless experiences…enabling automation and AI possibilities for business growth and ultimate customer satisfaction.” Ready to help your customers become more productive, profitable and energy efficient? can help you get started with Dynamics 365 Customer Service.

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Gluwa uses blockchain to help investors fund loans to the unbanked

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In order to create a financial services company that serves the unbanked, the leadership of San Francisco-based startup Gluwa saw that they needed a reliable, scalable cloud solution with strong data security and privacy features. Read this customer story to see why they chose Microsoft Azure to combine with blockchain technology to connect with underserved communities around the world.

Want to see how Microsoft Azure can change the way you do business? Contact Secure-IT Pro to set up a complimentary demo.

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Manulife supercharges development and reduces costs by 50 percent

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When a major insurance and financial services company realized that its global infrastructure was becoming inefficient, they saw that having multiple on-premises data center providers led to inconsistency and posed challenges for new development projects. See this customer story showing how Manulife’s move to a single-cloud platform with Microsoft Azure resulted in lower costs and development time.

If you’re finding the same issues in your infrastructure, reach out to your Microsoft Azure experts at Secure-IT Pro to learn more about solutions that fit your business.

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Get caught up on meetings in a fraction of the time

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Do you struggle with an unending flood of emails, texts and meetings? Keeping track of the discussions, decisions and action plans can be difficult. You can stay on top of it all with Copilot in Teams.

Copilot in Word | Enhance Your Writing and Design

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Copilot in Word transforms every part of the creative process, from developing and editing copy to reworking it for different purposes. Copilot helps you draft briefs speeches, sales letters and marketing copy. Now integrated with Microsoft Designer, Copilot helps you to effortlessly incorporate custom graphics into your document.

Watch this video for a demonstration of the ways that Copilot helps you be more creative.

Announcing Dynamics 365 Contact Center – a Copilot-first cloud contact center to transform service experiences – The Official Microsoft Blog

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Microsoft Dynamics 365 Contact Center is a Copilot-first contact center solution that delivers generative AI to every customer engagement channel. This standalone Contact Center as a Service (CCaaS) solution enables customers to maximize their current investments by connecting to preferred customer relationship management systems (CRMs) or custom apps. Read this blog article to discover how Generative AI is driving efficiency and reducing costs by transforming customer service and revolutionizing the way contact centers operate — from delivering rich experiences across digital and voice channels that enable customers to resolve their own needs to equipping agents with relevant context within workflow, and ultimately unifying operations. Contact to begin modernizing your customer service operations with Generative AI and Copilot.

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Build and Modernize Intelligent Apps

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If your organization is ready to advance further into your digital transformation, you’ll be exploring intelligent applications. These are the solutions created from managed app platforms, built on top of cloud-native data systems and powered by the latest gen AI. Check out this eBook by Microsoft Azure explaining seven key use cases where intelligent apps excel.

After reading, reach out to Secure-IT Pro today to set up a no-obligation demo to see what intelligent applications would do for your business.

View: Build and Modernize Intelligent Apps

The Total Economic Impact™ Of Microsoft Entra

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Identity access management (IAM) can have a greater impact on an organization beyond defending against credential theft and other identity-based attacks. In this Forrester Total Economic Impact study, researchers interviewed customers using Microsoft Entra–a cloud-based identity and access management service—to identify the cost and benefits of the Entra family of products. Entra helps organizations strengthen security while simplifying and modernizing the IAM technology stack.

View: The Total Economic Impact™ Of Microsoft Entra

Deliver tailored content to customers, manage high volumes of transactions and build custom copilots – What use cases do you envision creating with intelligent apps? #Azure

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Deliver tailored content to customers, manage high volumes of transactions and build custom copilots – What use cases do you envision creating with intelligent apps? #Azure

Copilot can help employees use Word more creatively!

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Copilot can help employees use Word more creatively!