This interesting article from Microsoft will help you understand the four stages of creating a digital trust “fabric” to strengthen security for your distributed enterprise. Zero trust is an approach to security that continuously monitors and authenticates users and applications to make sure they are, in fact, authorized to access the data or applications. Read this article to learn more about Microsoft security and zero trust solutions.

Read More…

CISOs face numerous challenges in identity access management. In this Forrester Total Economic Impact study, researchers interviewed customers using Microsoft Entra – a cloud-based identity and access management service—in order to identify the cost, benefits, flexibility and risk factors that affected their investment decisions.

View: The Total Economic Impact™ Of Microsoft Entra

In this whitepaper, you will get an in-depth look at the transformative effects of using Copilot in Dynamics 365 Customer Service. Read the paper for details on how Microsoft’s deployment across one of the world’s largest customer support organizations revealed practical best practices and results that include 9% faster First Response rate, 12-16% decrease in Average Handle Time and more case resolutions without peer assistance. Download your complimentary copy of the whitepaper, “GenAI at Microsoft” to be inspired by the potential of Copilot to enhance productivity and significantly improve your customer experience. Contact for guidance on implementing Copilot in your service operations.

View: Generative AI in Microsoft’s Customer Service and Support: Learnings from Microsoft’s successful deployment of Copilot to Customer Service and Support (CSS)

When Microsoft learned that the oldest digital library and leading distributor of free eBooks wanted to make its collection more accessible to a broader community of members, including the visually impaired, and those without access to traditional libraries, they donated their generative AI driven solutions, enabling Project Gutenberg to create nearly 5,000 new audio books in record time. Ready to open a bright new chapter in your company’s transformation to the Cloud? Azure AI techspert Secure-IT Pro can help you get started.

Read More…

In this week’s customer story you will discover how Dynamics 365 Customer Service with Copilot integration transforms customer service reps into ‘super agents’. You will learn the details of how Copilot’s advanced AI capabilities empower agents to excel by streamlining processes, enhancing efficiency and ensuring superior support delivery. Ready to transition from mundane tasks to complex problem-solving and elevate customer service? Contact us to discuss how can get you started.

Read More…