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HP Inc. handles 600 million technical support contacts each year and they want to make each one a satisfying experience for the customer. They built a virtual agent using the Microsoft Dynamics 365 AI solution for customer service to streamline the process. This video explains how.

In a retail industry increasingly dominated by Internet of Things (IoT) devices, digital transformation, and review-based shopping, modern consumers are never short of options for evaluating and purchasing their favorite products and services. While these tools foster remarkable shopping experiences, they also challenge retailers, who must become increasingly innovative in their approaches to consumer-facing solutions and strategies for process optimization.

In this infographic, you’ll see how Microsoft Strategic Retail Solutions can be employed during each of these stages to increase employee satisfaction and create revenue-generating experiences.

View: Deliver a modern customer journey with Microsoft

As organizations embrace the opportunities presented by cloud and mobile computing to connect with customers, build remote workforces, and optimize operations, they also expose themselves to new risks. No technology is a completely foolproof, and as businesses become more and more digitized, they increase the risk of someone stealing their data or compromising their credibility.

In this infographic, you’ll get a glimpse of both sides of cloud technology. On one hand, it provides immense opportunities for innovation and mobility; on the other, it comes with risks that businesses must consider to safeguard the continuity of their operations in the digital world.

View: The intelligent, connected cloud introduces both opportunity and risk

Remote Office Hours is a new live broadcast directly from the Microsoft Visual Studio team. It’s about everything Visual Studio, with rare insights into the inner workings of features, processes, and the people that make it all happen. The style is conversational, light, and casual—a show by developers for developers. Read on to learn more here:

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