Thanks to cloud technology, researchers can take advantage of faster, more advanced and more scalable resources that enable them to perform tasks that they can’t manage using in-house resources. The cloud also enables scientists to quickly run tests across a variety of platforms and virtual machines with different specifications, which can aid rapid prototyping, interoperability testing, and performance testing. A cloud solution can also provide researchers with ways to augment their existing resources by handling peaks in demand and reducing competition for local resources, when multiple teams are working toward an upcoming deadline. By reducing dependence on on-site computing, research projects can increase efficiency and scalability, and deliver greater results faster.

Watch this video to learn how Australian National University (ANU) is using Microsoft Azure to help decode more than 7 billion base pairs of DNA in the human genome and take its research further than ever before.

Customer experiences are everything. Here’s the thing: it doesn’t matter what you think they are, it matters what the customer perceives them to be. This means that accurately obtaining feedback from them is vital to keeping your business alive and consistently delivering the service that your clients expect from you.

In theory, this is what customer services is for. But your customer services teams are only as effective as the data you give them to work with. You could have the best resources in the world, but if they can’t quickly and accurately access your clients’ data the moment they need it, they’re dead in the water. And so, too, is your business in the long run.

In this article, you’ll learn 5 ways in which CRM software can empower your customer-facing teams with tools to better address client issues and draw insights to create a more empathic service. You’ll also learn how it lowers the cost of each customer interaction by lowering the need to address recurring issues, and how it can become crucial to other departments such as sales, marketing, and development.

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Long gone are the days when the bulk of office communication was made via lengthy, often incomprehensible email threads. Also going extinct—thankfully— are the colossal company-wide emails that were often responded to by recipients using the “reply all” button.

Today’s corporate communication is evolving—not to the Orwellian, drone-like future portrayed in the movies, but toward a more multimedia-focused and casual approach. Nowadays, boring project management software is losing traction to intuitive digital tools such as Slack or Microsoft Teams which enable communication and collaboration to happen from a single platform.

In this article, you’ll learn about the major trends that are transforming office communications around the world. You’ll also gain insight into how several industry leaders envision the future of collaboration, and what tools they’re using within their organizations to push forward projects worldwide.

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Thanks to AI, business applications will soon be able to answer complex questions, help users navigate interfaces, and enable cloud vendors to reduce support from personnel to manage their loads. AI is also being used in various software applications to help decision-makers identify and automate repetitive tasks, improving employee productivity. Increased understanding of how to better implement AI in business applications likely will lead to the emergence of new features, such as natural-language processing (NLP), that can help managers interact in more-intuitive ways with AI-powered apps.

In this article, you’ll learn about the innovative features powered by AI and machine learning (ML) that you can expect to see in business applications in the next five years.

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Public sector initiatives are more often than not highly complex and carefully planned endeavors. And, to be fair, they have every reason to be. Millions of people depend on public services to make their lives better, and even a brief interruption can affect thousands of citizens.

This doesn’t mean that governments should postpone or cancel their digital initiatives, however—they just have to avoid as much risk as humanly possible. A significant part of this involves making the right choice when partnering with a provider and choosing the correct platform. It’s critical, therefore, to pick one that guarantees flexibility, security, and cost-effectiveness, but more importantly, ensures the continuity of public services.

In this infographic, you’ll learn why Microsoft has become the partner of choice for governments across the world, and what characteristics have helped Microsoft’s products become a staple for public digital initiatives.

View: Why governments trust Microsoft with their digital transformation