Today’s customers have higher expectations for buying experiences. They interact with businesses across many touchpoints, and they expect those experiences to be seamless and easy. Are you thinking about customer experiences from a customer-centric perspective?

In this productive webinar, you’ll hear from a Director of Product Marketing at Microsoft and a Vice President and Principal analyst at Forrester. Together, they discuss why the customer experience is so important and the effect it has on top line revenue.

Additionally, you’ll learn how the right CRM enables you to deliver on your customer’s expectations. Now, you can keep the customer at the center of your conversation and focus on the hottest leads and most important deals. Empowered with data and insights, sellers can now exceed the highest expectations.

Read More…

Today’s customers have higher expectations for buying experiences. They interact with businesses across many touchpoints, and they expect those experiences to be seamless and easy. Are you thinking about customer experiences from a customer-centric perspective?

In this productive webinar, you’ll hear from a Director of Product Marketing at Microsoft and a Vice President and Principal analyst at Forrester. Together, they discuss why the customer experience is so important and the effect it has on top line revenue.

Additionally, you’ll learn how the right CRM enables you to deliver on your customer’s expectations. Now, you can keep the customer at the center of your conversation and focus on the hottest leads and most important deals. Empowered with data and insights, sellers can now exceed the highest expectations.

Read More…

According to Gartner, Inc., the world’s leading research and advisory company, the worldwide public cloud services is forecast to grow 17% in 2020. This is significant projected growth and a good indicator that the cloud is reliable, trustworthy—and necessary.

Have a look at this report, which also forecasts infrastructure as a service (IaaS) to grow 24%–the highest growth rate across all market segments. The report attributes the growth to “the demands of modern applications and workloads, which require infrastructure that traditional data centers cannot meet.”

Read the press release and summarized findings here.

Read More…

According to Gartner, Inc., the world’s leading research and advisory company, the worldwide public cloud services is forecast to grow 17% in 2020. This is significant projected growth and a good indicator that the cloud is reliable, trustworthy—and necessary.

Have a look at this report, which also forecasts infrastructure as a service (IaaS) to grow 24%–the highest growth rate across all market segments. The report attributes the growth to “the demands of modern applications and workloads, which require infrastructure that traditional data centers cannot meet.”

Read the press release and summarized findings here.

Read More…

When analyzing what steps to take with digital transformation, Helsana—one of the largest health insurance companies in Switzerland—decided to focus on rethinking its interactions with customers. However, siloed information and disjointed customer touchpoints were preventing the insurer from seeing the complete picture of its customers’ journeys.

In this video, you’ll learn how Helsana utilized Microsoft Dynamics 365 to empower its customer service and sales teams with on-point customer insights that enabled tailored offers and services. You’ll also see how Microsoft Azure allowed for an increasingly secure and flexible environment that fostered innovation and improved Helsana’s ability to dynamically react to new challenges.