Many companies would view competing in industries where labor-intensive tasks, disconnected data sources, and paper-based processes are the norm as a hard challenge. Others, like Finning—the world’s largest Caterpillar dealer—saw this as an opportunity to disrupt and innovate within the construction industry through digital transformation.

Watch this video to learn how Finning collaborated with a Microsoft Gold Partner to enable the unification of disparate data sources using IoT devices, and how this strategy allowed the company to substantially upgrade its customer service experience.

Take an in-depth look at the 1:1 paradigm, a scenario in which schools are equipped to provide every student with a device to facilitate more connected and meaningful learning. Examine the detailed process of how today’s schools are moving toward a future where every student has equal educational opportunities.

View: The 1:1 hierarchy of needs: Building the foundation for future educational technology success

This solution brief highlights the features and benefits of the Smart Office 365 Bundle including tools for productivity, security, backup and eLearning.

View: Be Smart About Your Business Productivity

American Express data shows that nearly 60 percent of customers try a new brand or a company just to find better customer service. In fact, 89 percent of customers often swap to a company’s direct competitor after bad service. These findings easily transport customer service from the category of business afterthought to the category of business priority. Read this article to discover four tips to building customer loyalty, and contact Secure-IT Pro to learn how Microsoft solutions like Dynamics 365 for Field Service can support your efforts.

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The recent anniversary of the General Data Protection Regulation (GDPR)’s implementation commemorated the first full year that businesses dealing with EU resident data have spent operating in this new regulatory environment. This article from Forbes highlights the broadening recognition and acceptance that privacy regulations aren’t going away, and presents data showing that accelerating privacy regulation is a top concern of executives in 2019. It makes a case for using GDPR as a catalyst to establish broader data protection strategies and adopt technology that has a meaningful impact on data security.

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