American Express data shows that nearly 60 percent of customers try a new brand or a company just to find better customer service. In fact, 89 percent of customers often swap to a company’s direct competitor after bad service. These findings easily transport customer service from the category of business afterthought to the category of business priority. Read this article to discover four tips to building customer loyalty, and contact Secure-IT Pro to learn how Microsoft solutions like Dynamics 365 for Field Service can support your efforts.

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The recent anniversary of the General Data Protection Regulation (GDPR)’s implementation commemorated the first full year that businesses dealing with EU resident data have spent operating in this new regulatory environment. This article from Forbes highlights the broadening recognition and acceptance that privacy regulations aren’t going away, and presents data showing that accelerating privacy regulation is a top concern of executives in 2019. It makes a case for using GDPR as a catalyst to establish broader data protection strategies and adopt technology that has a meaningful impact on data security.

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This solution brief provides an overview of Office Protect, a security add-on from SherWeb that integrates with Microsoft Office 365 to automate security by easily activating 7 settings.

View: Office 365 Security Best Practices

By now, you’re very aware of the hugely successful IoT implementations some companies have released into the market. Wearables, smartphones, smart cars, and even smart traffic lights have made headlines across the world. But what about the stuff that doesn’t make headlines? Some IoT applications—such as those we use around the office—may not be as exciting as others, but that doesn’t mean they aren’t as useful or interesting.

In this article, you’ll learn about IoT applications that are revolutionizing the workplace and how each of them can add value to products and services we didn’t even know could be automated. From coffee machines to smart office heat mapping, these are 8 ways your office could be getting smarter in the near future.

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The Bridgeport Public Schools are providing students with a solid and adaptable educational foundation by integrating technology into every aspect of the curriculum. By taking advantage of education tools included in Windows 10, teachers are giving students the skills to prosper in whatever career they choose. Check out this video to learn more about how this school district is setting the standard for technology success in the classroom.