Generative AI in Microsoft’s Customer Service and Support: Learnings from Microsoft’s successful deployment of Copilot to Customer Service and Support (CSS)

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In this whitepaper, you will get an in-depth look at the transformative effects of using Copilot in Dynamics 365 Customer Service. Read the paper for details on how Microsoft’s deployment across one of the world’s largest customer support organizations revealed practical best practices and results that include 9% faster First Response rate, 12-16% decrease in Average Handle Time and more case resolutions without peer assistance. Download your complimentary copy of the whitepaper, “GenAI at Microsoft” to be inspired by the potential of Copilot to enhance productivity and significantly improve your customer experience. Contact for guidance on implementing Copilot in your service operations.

View: Generative AI in Microsoft’s Customer Service and Support: Learnings from Microsoft’s successful deployment of Copilot to Customer Service and Support (CSS)

Get more out of hybrid meetings with Teams Rooms and Copilot

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When it comes to hybrid meetings, many Teams users struggle to capture key meeting insights without efficient ways to track decisions and manage tasks. Fortunately, Microsoft has a solution that will put an end to those struggles. In this blog post, discover how Copilot, when paired with Teams Rooms devices, enables your employees to get smarter insights, tasks and decisions from your meetings, all in a Teams environment.
Reach out to Microsoft Teams expert Secure-IT Pro for assistance getting started with Teams Rooms and Copilot.

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Project Gutenberg brings free audiobooks to the global community with AI-generated book narration

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When Microsoft learned that the oldest digital library and leading distributor of free eBooks wanted to make its collection more accessible to a broader community of members, including the visually impaired, and those without access to traditional libraries, they donated their generative AI driven solutions, enabling Project Gutenberg to create nearly 5,000 new audio books in record time. Ready to open a bright new chapter in your company’s transformation to the Cloud? Azure AI techspert Secure-IT Pro can help you get started.

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Improve hybrid meetings in BYOD rooms.

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More than 85% of meeting spaces globally are not video enabled, with BYOD rooms accounting for many of these spaces. But no worries. Microsoft has a solution. Watch this video to learn how new AI-enhanced features in Microsoft Teams enable your employees to easily connect their PCs to A/V in the room to get Teams meetings up and running fast. Contact Secure-IT Pro to get plugged into a better, more inclusive hybrid working environment.

How Microsoft customer service and support agents become super agents with Copilot in Dynamics 365 Customer Service

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In this week’s customer story you will discover how Dynamics 365 Customer Service with Copilot integration transforms customer service reps into ‘super agents’. You will learn the details of how Copilot’s advanced AI capabilities empower agents to excel by streamlining processes, enhancing efficiency and ensuring superior support delivery. Ready to transition from mundane tasks to complex problem-solving and elevate customer service? Contact us to discuss how can get you started.

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How implementing a trust fabric strengthens identity and network

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Ensuring that only authorized end users and applications can access your enterprise data is fundamental to strong IT security. But traditional identity access management (IAM) security comes with multiple challenges, including the rise of AI deepfakes and other AI-enabled threats. In this article, Microsoft explains its zero-trust approach to security.

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Simplifying cloud migration and modernization with Microsoft Azure

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Migrating to the cloud and modernizing resources in today’s rapidly changing and complex internet landscape can be a major challenge for organizations like yours. Fortunately, a solution is at hand.

Download this eBook for an in-depth exploration of cloud migration best practices, strategies, and use cases. Use it to equip your employees and IT team with actionable insights they need to navigate complexities, mitigate risks, and maximize the benefits of Azure for your customers.

Contact Secure-IT Pro to discuss simplifying and modernizing your migration to the cloud with Azure.

View: Simplifying cloud migration and modernization with Microsoft Azure

The Total Economic Impact of Microsoft Azure AI

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What’s the financial impact of using a comprehensive AI solution? If you’ve wondered about this, read this Forrester analyst report in which six decision makers at five customer organizations were interviewed regarding their experience with Microsoft Azure AI and how it benefited the bottom line.

View: The Total Economic Impact of Microsoft Azure AI

Cyber Signals Feb 2024

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While AI can empower companies to protect against cyber threats, it also is helping cyberattackers hone their tactics. Social engineering, for instance, is much more effective with help from AI. Deepfakes and voice cloning, for example, can easily trick employees into divulging credentials and other information.

In this eBook, you’ll learn four key ways to prevent cyber threats and strengthen your defenses, both traditional defenses as well as AI-enabled security.

View: Cyber Signals Feb 2024

Evolve the way your employees collaborate and communicate

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Perhaps you’ve noticed? Your workplace has changed a lot very quickly over the last few years. With innovations in productivity collaboration is possible in just about any space. Hybrid workers now enjoy far more flexibility and control. So, what’s the next big thing in the world of hybrid work? Read this eBook for reasons why Microsoft’s Microsoft Teams Phone is the native telephony solution for the future of hybrid work.

View: Evolve the way your employees collaborate and communicate