National Housing Company offers fully automated smart customer journeys with Dynamics 365

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Maximizing customer satisfaction is a strategic imperitive. With Microsoft Dynamics 365, real-world organizations are reaching their service improvement goals by using AI and automation to transform customer experiences. The National Housing Company (NHC) is the perfect example. Get the story on how Microsoft Dynamics 365 enabled the state-owned Saudi real estate development company to improve customer satisfaction by 95% and enhance its capacity to scale.

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HEINEKEN connects employees with information across the company using Azure AI Services

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Many forward-thinking corporations are using technology to build connections between its management and the information they need to make impactful, data-driven decisions. Read this insightful customer story about how Heineken uses Azure OpenAI to bring innovation to its business processes.

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Global State of Customer Service Sophistication

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Microsoft’s “Global State of Customer Service Sophistication” explores the crucial alignment between customer service and brand loyalty. With research showing a staggering 96% of customers might leave after receiving subpar service, the whitepaper provides actionable steps you can take today to uplevel the sophistication of your customer service experiences and ensure your success, tomorrow. Get insight on risk factors, challenges and steps to address them by modernizing service experiences with the right strategies and technology solutions. Download it here.

View: Global State of Customer Service Sophistication

Annnouncing new Windows 11 innovation, with features for secure, efficient IT management and intuitive user experience

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Microsoft is committed to delivering continuous innovation to Windows 11. In this article, Microsoft showcases many of the new privacy, security and accessibility features that Microsoft has added to Windows 11 this year.

Find out what new innovations are available to you in Windows 11.

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Reinventing Microsoft’s Employee Experience for a Hybrid World

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Transform your employee experience for the hybrid workplace with insights from Microsoft’s journey. Discover the benefits of focusing on digital capabilities, physical spaces and organizational culture. Find out how Microsoft Viva can help your employees find balance in the hybrid work environment, and leverage the Microsoft Power Platform to drive innovation. Ensure network security with Zero Trust and build strong partnerships. Read the blog, “Reinventing Microsoft’s Employee Experience for a Hybrid World.”

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Announcing Public Preview of Personal Desktop Autoscale on Azure Virtual Desktop

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Good news! You can now preview Microsoft’s Personal Desktop Autoscale, which is Azure Virtual Desktop’s native scaling solution that automatically starts session host virtual machines according to schedule.

With Personal Desktop Autoscale, you can save costs by shutting down idle session hosts while ensuring session hosts can be started by users when needed.

Find out more in this article.

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Azure OpenAI Service: 10 ways generative AI is transforming businesses

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Generative AI is proving to be an essential tool in many industries, creating realistic images and videos that enhance the customer experience. Read this enlightening blog about the ten ways generative AI is being used by organizations to transform their operations and drive growth.

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Westpac transforms IT and enables secure, inclusive, flexible work with Windows 11 Enterprise

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Westpac, one of the largest banks in Australia, wanted to improve support for its more than 40,000 people, including its hybrid workforce, by transforming its IT environment.

In 2023, the bank chose a solution based on Windows 11 Enterprise E5 and Microsoft cloud services which has since improved user experience for staff and supported secure flexible work that is inclusive of all work styles.

Read the story.

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IBM Security 2023 Cost of a Data Breach Report

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IBM’s 2023 Cost of a Data Breach Report — conducted by Ponemon Institute and sponsored by IBM— examines the root causes and both short-term and long-term consequences of data breaches.

The report includes information from 553 organizations impacted by data breaches that occurred between March 2022 and March 2023 and explores the various factors and technologies that either limited or increased the costs of a breach.

Download the report and learn what works, and doesn’t, in preventing data breaches.

View: IBM Security 2023 Cost of a Data Breach Report

Low-code: One of the best investments for IT departments in 2023

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IT departments are facing a growing application backlog because of the lack of developers and technical specialists who can produce these solutions. Read this urgent blog about an answer to this problem: low code. This is the solution that empowers IT departments to rapidly build apps and streamline data insights while lowering costs.

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