Copilot in Dynamics 365 Customer Service

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Discover how you can use the power of generative AI to transform agent experiences with Microsoft Copilot Dynamics 365 Customer Service. View this quick-hitting infographic for an at-a-glance of the impact AI is having on the success of customer service teams and the Copilot in Customer Service capabilities behind it. From finding answers to writing emails to generating actionable analytics for decision-making, Microsoft Copilot Dynamics 365 Customer Service is improving the performance of customer service teams in game-changing ways. Contact us to discuss how Secure-IT Pro can help put the power of generative AI to work for your customer service team.

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Migrate to Azure with Confidence

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Migrating to the cloud can be a daunting task, fraught with complexities that can leave even the most seasoned IT professionals feeling overwhelmed. From navigating the intricate process of cloud adoption to optimizing investments and mitigating risks, the road to the cloud is often paved with obstacles. However, you don’t have to go it alone. Read this infographic for a detailed look at how you can unlock the full potential of your Windows Server investments. Understand the benefits of partnering with MS Azure migration experts who can guide you through the complexities of cloud processes, optimizing your investments and minimizing implementation risks.

Ready to unlock the full potential of your Windows Server investments? Contact an Azure migration expert at Secure-IT Pro to get started.

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Paytronix migrates 250 million unique customer profiles to Microsoft Azure within two hours

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A major provider of customized digital experiences for restaurant and convenience store guests was exploring the expansion of its services into global markets when it realized it needed a scalable platform that would grow with them. Read this illuminating customer story showing how Paytronix migrated to Microsoft Azure and has seen their platform become faster, more secure and cost efficient.

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Microsoft named a Leader in 2023 Gartner® Magic Quadrant™ for Unified Communications as a Service

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In this blog article you will discover one of the major reasons Gartner® has recognized Microsoft as a Leader in the 2023 Gartner® Magic Quadrant™ for Unified Communications as a Service (UCaaS) for the fifth straight year. Read the blog for an in-depth discussion of Teams Premium’s several built-in and automated AI capabilities, specific to Teams, that work together with Copilot for Microsoft 365 in Teams, to harness the power of AI to optimize your employees’ collaboration and meeting experience. Ready to put these capabilities to work for your Teams? Secure-IT Pro can help you get started on the road to intelligent productivity. Contact us.

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​​Microsoft is a Leader in the 2023 Gartner® Magic Quadrant™ for Endpoint Protection Platforms

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As a Microsoft Security partner, we’re proud – but not surprised – that Microsoft was named a Leader in the “2023 Gartner® Magic Quadrant™ for Endpoint Protection Platforms.” Microsoft’s advanced endpoint security protection continues to help organizations protect their endpoints against even the most sophisticated attacks. In this article, you’ll read about Defender for Endpoint and its many capabilities.

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Forrester TEI study shows 315% ROI when modernizing customer service with Microsoft Dynamics 365 Customer Service

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Week 1’s focus is on “Leveling Up Customer Service with Microsoft Dynamics 365.” Microsoft’s latest blog post reveals an impressive 315% ROI for businesses that modernize their customer service using Dynamics 365 Customer Service. This comprehensive Forrester TEI study highlights the tangible benefits of upgrading service operations, including improved efficiency and customer satisfaction.

This blog post contains valuable insights that will help you understand the specific financial impacts of implementing Dynamics 365 Customer Service. It’s truly an invaluable resource for organizations like yours that are looking to achieve substantial returns on investment through a transformed customer service strategy. is ready to help you explore these benefits and integrate this powerful solution into your business operations. Check it out.

Read on and let us help you transform your service delivery.

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Buzzing on Microsoft Teams Rooms technology internally at Microsoft

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Explore inclusive hybrid meeting experiences for both our employees here at Microsoft and for our Microsoft Teams Rooms customers. Read this blog article for the latest news about how Microsoft Digital (MSD), Microsoft’s IT organization, creates inclusive cutting-edge hybrid meeting experiences for both their employees at Microsoft and their Microsoft Teams Rooms customers.

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Magic Quadrant for Sales Force Automation Platforms

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Sales force automation (SFA) platforms have been around for years, but they continue to evolve. Thanks to the advent of AI, some applications are also providing intelligent insights, data analysis and content generation – as well as automating routine administrative tasks.

In this Gartner Magic Quadrant for SFA platforms, you’ll get the details on the most prominent SFA providers and their solutions, and learn why Microsoft Dynamics 365 Sales was rated a Leader in SFA solutions,

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Achieving Sales Success with AI

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You don’t want to spend your valuable work time on trivial tasks and neither do your employees. According to a Microsoft survey, nearly 90 percent of workers with access to automation and AI-powered tools feel more fulfilled because they can spend time on work that truly matters. AI can not only automate tasks but do research, draft presentations and emails, and help your salespeople identify the best prospects.

View this infographic to find out how much AI can help your people spend more time selling and less on administrative tasks.

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Pangaea Data builds novel AI with Azure to foster collaboration and improve patient outcomes while saving UK NHS £1 billion

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UK-based Pangaea Data’s product platform combines artificial intelligence (AI) and medical guidelines to characterize patients across 7,000 hard-to-diagnose conditions. When the Pangaea Data team determined they needed a cloud-based platform that could meet the rigorous security and privacy requirements of the healthcare industry, they turned to Azure AI Technology and Services for a solution. Read this customer success story for details on how Pangaea and Microsoft worked together to improve outcomes, save billions, and expand patient reach. Contact Secure-IT Pro to discuss deploying Azure’s AI cloud-based platform in your healthcare system.

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